At Chic Satchel, we aim to provide a smooth and satisfying shopping experience for all our customers. Please review our shipping policy below to ensure you are fully informed about the shipping process for orders within the United States. By placing an order, you agree to the terms outlined here.
Shipping Rates
We are pleased to offer free shipping on all orders within the United States. There are no additional shipping charges for any order placed on our website.
Estimated Delivery Schedule
Our goal is to process and ship each order as quickly as possible. The estimated time frames for your order are as follows:
- Order Cutoff Time: 4:00 PM (GMT-05:00) Eastern Standard Time
- Processing Time: 1-2 business days (Monday to Friday)
- Shipping Duration: 5-7 business days (Monday to Friday)
- Estimated Delivery Time: 6-9 business days (Monday to Friday)
Please note, these are estimated delivery windows, and actual delivery times may vary depending on external factors such as weather conditions or carrier delays.
Tracking Updates
Once your order has been processed and shipped, you will receive a tracking link via email to monitor the progress of your delivery. You can track your package directly on the carrier’s website for real-time updates. Additionally, we provide a Track My Order feature on our website to keep you informed at all times.
Shipping Method
We primarily use FedEx for shipping to ensure timely and reliable delivery. For customers who require faster delivery, we also offer DHL shipping at an additional cost. Please note, the DHL service option is not included in our free shipping offer and may incur extra charges based on the delivery speed.
- FedEx Standard Shipping: 5-7 business days (free shipping)
- DHL Express Shipping: 1-3 business days (additional shipping charges apply)
Address Modifications
If you need to update your delivery address, please contact us within 24 hours of placing your order. Once your order has been shipped, we are unable to modify the shipping address. To avoid delivery issues, we encourage you to double-check your address before completing the purchase.
Damaged Packages
If your package is delivered with damage, please get in touch with our customer support team immediately. We will guide you through the steps to resolve the issue quickly and efficiently.
Order Cancellation
You may cancel your order within 24 hours from the time of placing it, as long as the order has not been shipped. If your order has already been shipped, please refer to our Return and Refund Policy for further assistance.
Incorrect Address or Contact Details
If your package is returned to us due to an incorrect shipping address, phone number, or email, the customer will be responsible for the return shipping charges. It is essential to verify that all your contact and delivery details are accurate to avoid any inconvenience.
We strive to provide you with the best possible service and delivery experience. If you have any questions or need assistance, feel free to reach out to our customer support team. Thank you for choosing Chic Satchel!
Business Name: Chic Satchel
Email:Â support@chicsatchel.store
Chat Support: 24/7
Number: +1 (224) 393-4099
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)
Business Address: 3311 W Alabama St, Houston, TX 77098, USA